End to End User Testing

UX research driven by US-based testers in your market that identifies opportunities to amplify your impact.

testmate

Get clear feedback and take actionable steps to enhance your website and drive big results.

What you get from Testmate

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tickClear Insights

Direct information from the testing team that solves important issues.

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tickTimely Results

Fast turnaround of high-quality results typically within 1 week of testing.

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tickSolid Solutions

A concise and confident action plan that improves usability and conversions.

5 steps to deep insights

Our user testing service is straightforward, integrated and provides clear, actionable recommendations to achieve success.

Brief

1. Briefing

To set the stage for quality research, we do a deep dive into your concerns and questions,  noting questions and areas of opportunity. We scope out the project with an end goal of full transparency and pointed solutions.

testplan

2. Test Plan

Once we identify your objectives, we create a comprehensive test plan. We perform pre-testing analysis to ensure our test plan is as strong and detailed as possible – and that we are targeting your solutions with testers that match your audience.

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3. Testing

Our testers get to work, naturally working through your website while we record the screen and listen to their comments. Testers also complete a questionnaire that highlights aspects of the experience and answers important questions.

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4. Analysis & Reporting

We analyze user videos and written surveys to generate data-driven reports that provide the answers you need. We synthesize all feedback into a compact and comprehensive report, tailored to your company.

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5. Recommendations

Our findings are clear and powerful, with savvy recommendations that solve major issues. We detail your step-by-step process and show you how to implement any of action items that will enhance the user experience.

Brief

1. Briefing

To set the stage for quality research, we do a deep dive into your concerns and questions,  noting questions and areas of opportunity. We scope out the project with an end goal of full transparency and pointed solutions.

testplan

2. Test Plan

Once we identify your objectives, we create a comprehensive test plan. We perform pre-testing analysis to ensure our test plan is as strong and detailed as possible – and that we are targeting your solutions with testers that match your audience.

testing-testmate

3. Testing

Our testers get to work, naturally working through your website while we record the screen and listen to their comments. Testers also complete a questionnaire that highlights aspects of the experience and answers important questions.

AR

4. Analysis & Reporting

We analyze user videos and written surveys to generate data-driven reports that provide the answers you need. We synthesize all feedback into a compact and comprehensive report, tailored to your company.

recomandation

5. Recommendations

Our findings are clear and powerful, with savvy recommendations that solve major issues. We detail your step-by-step process and show you how to implement any of action items that will enhance the user experience.

HIGH QUALITY TESTERS

Learn from prospective customers

You’ll get better results by collaborating with our articulate, highly trained testers matched to your target demographic.

us-testmate tree-view
HIGH QUALITY TESTERS

Learn from prospective customers

You’ll get better results by collaborating with our articulate, highly trained testers matched to your target demographic.

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Meet Dawson, an IT consultant from Tampa who is training for a 10K and running on coffee. He’s one of our 8000+ testers.

What Customers Are Saying

Superior service and genuine American testers. It’s as good as it gets.
google
Google Reviews

4.7

Based on 23 reviews
“Working with TestMate was seamless. The results were timely, meaningful and actionable and ultimately lead to a significant improvement for our website.”
Bruce-Read

Bruce Read

Ecommerce Channels Manager

Jeanswest

“TestMate was able to closely match our user demographics and the feedback was instrumental in the redesign of our application. The turnaround was fast and reporting insightful.”
Adam-Gillick

Adam Gillick

Senior Executive – Brand and Marketing

Pedders Suspension

"We are a government agency and we were very happy with TestMate, who we used to test our new website. They offer an extremely competitive, full-package user testing service. They work... Read more
michaelphillipday

Michael Day

Head of Communications

Australian Institute of Family Studies

solution

Our solution
is guaranteed

  • You'll be happy with every tester.
  • You’ll receive key insights that change outcomes.
  • You’ll be 100% satisfied or your money back. Guaranteed.

FAQs

There is no one-size-fits-all answer to this. Different companies need different numbers of testers because the test design is tailored to meet your objectives. Most of our tests are between 8-16 users.

Generally, higher numbers of testers per design will uncover rarer issues. If you test 10 testers, you will find usability issues affecting down to 25% of users, with 95% confidence. If you want to identify the most rare issues, then you would need 40 testers to affect down to 5% of users.

Larger companies who need quantitative data to inform decisions may need 100-200 testers. Yes, there’s a lot of math involved, but we work with you to meet your objectives in the most efficient way.

Sure! If a user can access your prototype, we can test it. We recommend that your prototype be fully linked up and clickable, so users have the most natural experience on the page, without seeing the “happy path” too easily. We want a real-world test.

Yes! It’s yours to keep and review. Ask us any questions, study the report, dig through the raw data. We are happy to answer any of your questions.

Our minimum is set to 6 for any user test to ensure we get relevant and sufficient data to generate a confident and actionable report.

The maximum number of users in a test depends on your target demographics, but in general we can test up to 400 users.

Our project timing depends on the report type you need and how many testers you are using.  Generally, we run a two-week project, with the first week consisting of prep, briefing, test plan and recruitment. After the test launch, we usually deliver the final report within one week. Larger projects with increased numbers of testers may need 3 or 4 weeks from project beginning to end.

Yes, all data is stored on secure servers with strict privacy regulations. We do not store any financial data, or personal data. Any personal data from users is kept private from clients.

Yes, we can handle moderated, remote moderated and remote unmoderated testing. Your perfect test design is available with us.

There are instances where real personal information is needed for accurate testing. In these cases, our users are made aware of the requirements, but we also ensure that their personal info will be “blurred out” before sending it on to clients. Our adherence to personal security and privacy keeps us in business and leading the industry.